Browse Books: Business & Economics / Customer Relations

Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise Cover Image
Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise (Hardcover)
By Horst Schulze, Dean Merrill (With)
$25.99
ON HAND in at least ONE of our stores. Click through or call for up-to-the-minute availability.
Building Brand Communities: How Organizations Succeed by Creating Belonging Cover Image
Building Brand Communities: How Organizations Succeed by Creating Belonging (Hardcover)
By Carrie Melissa Jones, Charles Vogl
$27.95
ON HAND in at least ONE of our stores. Click through or call for up-to-the-minute availability.
Cheap: The High Cost of Discount Culture Cover Image
Cheap: The High Cost of Discount Culture (Paperback)
By Ellen Ruppel Shell
$19.00
ON HAND in at least ONE of our stores. Click through or call for up-to-the-minute availability.
Inspired: How to Create Tech Products Customers Love Cover Image
Inspired: How to Create Tech Products Customers Love (Hardcover)
By Marty Cagan
$30.00
NOT on our shelves now. Usually ships from warehouse in several days.
Building a Storybrand: Clarify Your Message So Customers Will Listen Cover Image
Building a Storybrand: Clarify Your Message So Customers Will Listen (Hardcover)
By Donald Miller
$24.99
NOT on our shelves now. Usually ships from warehouse in several days.
Raving Fans: A Revolutionary Approach To Customer Service Cover Image
Raving Fans: A Revolutionary Approach To Customer Service (Hardcover)
By Ken Blanchard, Sheldon Bowles
$23.99
Stock uncertain--should fulfill within 10 days or so
The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail Cover Image
The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail (Paperback)
By Clayton M. Christensen
$28.00
NOT on our shelves now. Usually ships from warehouse in several days.
Superfans: The Easy Way to Stand Out, Grow Your Tribe, and Build a Successful Business Cover Image
Superfans: The Easy Way to Stand Out, Grow Your Tribe, and Build a Successful Business (Hardcover)
By Pat Flynn
$24.99
NOT on our shelves now. Usually ships from warehouse in several days.
The Trusted Advisor Cover Image
The Trusted Advisor (Paperback)
By David H. Maister, Charles H. Green, Robert M. Galford
$17.00
NOT on our shelves now. Usually ships from warehouse in several days.
Fish!: A Proven Way to Boost Morale and Improve Results Cover Image
Fish!: A Proven Way to Boost Morale and Improve Results (Hardcover)
By Stephen C. Lundin, PhD, John Christensen, Harry Paul, Ken Blanchard
$26.00
NOT on our shelves now. Usually ships from warehouse in several days.
Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (A Disney Institute Book) Cover Image
Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (A Disney Institute Book) (Hardcover)
By Theodore Kinni, The Disney Institute
$24.99
NOT on our shelves now. Usually ships from warehouse in several days.
Como Construir Una Storybrand Cover Image
Como Construir Una Storybrand (Paperback)
By Donald Miller
$15.95
NOT on our shelves now. Usually ships from warehouse in several days.

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