Browse Books: Business & Economics / Customer Relations

Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise Cover Image
Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise (Hardcover)
By Horst Schulze, Dean Merrill (With)
$25.99
ON HAND in at least ONE of our stores. Click through or call for up-to-the-minute availability.
Building Brand Communities: How Organizations Succeed by Creating Belonging Cover Image
Building Brand Communities: How Organizations Succeed by Creating Belonging (Hardcover)
By Carrie Melissa Jones, Charles Vogl
$27.95
ON HAND in at least ONE of our stores. Click through or call for up-to-the-minute availability.
Cheap: The High Cost of Discount Culture Cover Image
Cheap: The High Cost of Discount Culture (Paperback)
By Ellen Ruppel Shell
$19.00
ON HAND in at least ONE of our stores. Click through or call for up-to-the-minute availability.
Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (A Disney Institute Book) Cover Image
Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (A Disney Institute Book) (Hardcover)
By The Disney Institute, Theodore Kinni
$24.99
NOT on our shelves now. Usually ships from warehouse in several days.
Inspired: How to Create Tech Products Customers Love Cover Image
Inspired: How to Create Tech Products Customers Love (Hardcover)
By Marty Cagan
$30.00
NOT on our shelves now. Usually ships from warehouse in several days.
The Trusted Advisor Cover Image
The Trusted Advisor (Paperback)
By David H. Maister, Charles H. Green, Robert M. Galford
$17.99
Stock uncertain--should fulfill within 10 days or so
Building a Storybrand: Clarify Your Message So Customers Will Listen Cover Image
Building a Storybrand: Clarify Your Message So Customers Will Listen (Hardcover)
By Donald Miller
$24.99
NOT on our shelves now. Usually ships from warehouse in several days.
Delivering Happiness: A Path to Profits, Passion, and Purpose Cover Image
Delivering Happiness: A Path to Profits, Passion, and Purpose (Paperback)
By Tony Hsieh
$17.99
NOT on our shelves now. Usually ships from warehouse in several days.
Superfans: The Easy Way to Stand Out, Grow Your Tribe, and Build a Successful Business Cover Image
Superfans: The Easy Way to Stand Out, Grow Your Tribe, and Build a Successful Business (Hardcover)
By Pat Flynn
$24.99
NOT on our shelves now. Usually ships from warehouse in several days.
The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail Cover Image
The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail (Paperback)
By Clayton M. Christensen
$28.00
NOT on our shelves now. Usually ships from warehouse in several days.
Como Construir Una Storybrand Cover Image
Como Construir Una Storybrand (Paperback)
By Donald Miller
$15.95
Backordered--delivery time uncertain
7L: The Seven Levels of Communication: Go from Relationships to Referrals Cover Image
7L: The Seven Levels of Communication: Go from Relationships to Referrals (Paperback)
By Michael J. Maher
$16.95
NOT on our shelves now. Usually ships from warehouse in several days.

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