Return Policy

A few things to know about our return policy.

 

In-store Purchases

 

1.) First, returns are allowed on an exchange-only basis. We cannot offer cash or credit cards refunds. However, customers may exchange their items with items of similar or lesser value.

 

2.) Customers may also accept a credit slip (as good as cash and never expires) and return to the store at their leisure to use their credit.

 

3.) Any book or item exchanged must be in the condition it was sold (no creased spines or bent pages).

 

4.) All exchanges must be accompanied with a dated receipt

 

5.) Exchanges are only accepted within 10 days of the original purchase. If items are past the 10-day mark from purchase, customers may always sell their items back to us during buy hours (for more information about book buying policy, check out this page). 

 

6.) We are slightly more lenient around the holidays, as recipients may be unaware of complete store policy.

 

Online Purchases and Books Being Shipped

 

1.) For books purchased and shipped from our store, customers must contact us immediately if book arrives partially or totally damaged to receive replacement copy. If the result of damage is on our end, we will reimburse customer and pay for any secondary shipping costs.

 

2.) If incorrect book was ordered by customer, unfortunately that customer must pay for any extra shipping cost to send replacement copy. We're not responsible for buyer's remorse or other ordering errors; however, we will be happy to work with you to make sure that you get the book you need in a timely fashion. 

 

3.) For any other questions regarding online orders or to initiate a return or exchange please send an email with your order number to query@greenapplebooks.com